Refund policy

At TOOREAL, we are committed to delivering high quality skincare products you can trust. Each order is carefully checked before dispatch; however, if an issue occurs, please review the policy below.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of receiving your order. Once the issue has been verified, we will arrange a replacement or issue a full refund, including applicable shipping charges.

Eligibility Criteria

Returns or exchanges will only be accepted if the following conditions are met:

The product must be unused, unopened, and in its original packaging

The request must be made within 30 days of delivery

A valid order confirmation or proof of purchase is required

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team via WhatsApp.

WhatsApp Customer Support: 0311 118 4220

Please provide the following information when reaching out:

Your order number

The reason for your request

Clear photos or videos (required for damaged or incorrect items)

Our team will review your request and guide you through the next steps.

If approved, refunds will be processed to the original payment method, or a replacement product will be dispatched based on your preference.

Please allow up to 15 business days for the complete processing of returns or exchanges.

Sale Items

All sale, discounted, or promotional items are final sale and are not eligible for return or exchange.

Policy Discretion

TOOREAL reserves the right to refuse any return or exchange that does not meet the conditions outlined above.

For any questions or assistance, please contact our support team via WhatsApp. We are always happy to help.