Shipping policy

Shipping Policy

At TOOREAL, we aim to deliver your orders in a timely and secure manner. We work with reliable courier partners to ensure safe delivery across Pakistan.

Delivery Partners

We currently ship orders using trusted courier services, including:

PostEx
TCS

The courier service used for your order will be selected based on delivery location and service availability.

Shipping Coverage

We offer nationwide delivery across Pakistan to most cities and serviceable areas.

Delivery to remote or restricted areas may take additional time depending on courier availability.

Order Processing Time

Orders are typically processed within 1 to 3 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Once dispatched, delivery usually takes between 2 to 5 business days, depending on your location.

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Any promotional or discounted shipping offers will be communicated on the website.

Cash on Delivery

Cash on Delivery is available for eligible locations, subject to courier service availability.

Please ensure that the provided delivery address and contact number are accurate to avoid delays or failed deliveries.

Order Tracking

Once your order has been dispatched, tracking details will be shared with you via WhatsApp or SMS, depending on the courier service used.

You may track your shipment directly through PostEx or TCS using the provided tracking number.

Failed Deliveries

If a delivery attempt fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, the order may be returned to us.

In such cases, additional shipping charges may apply for re delivery.

Delays and Liability

TOOREAL is not responsible for delays caused by courier partners once the order has been handed over to PostEx or TCS.

However, our support team will assist you in coordinating with the courier if any issues arise.

Contact Us

If you have any questions regarding shipping or delivery, please contact us via WhatsApp.

WhatsApp Support: 0311 118 4220